EasyBank Privacy Policy
Banking and financial support services
At EasyBank, protecting your personal data is an absolute priority. This privacy policy aims to inform you transparently about the collection, use, protection and sharing of your personal data when using our services.
1. Introduction
This privacy policy applies to all personal information collected by EasyBank when you use the website www.easybank.tn and all its subdomains, as well as through other communication channels (telephone, email, social networks). By using this Site and communicating with us, you accept the collection and use of your data in accordance with this policy.
2. Data collected and collection process
EasyBank collects different types of personal data at various times during the financial services delivery process.
2.1. When submitting service requests
Type of data collected:
- Identification information: Name, first name, date of birth, address, telephone, email, nationality, ID/passport
- Financial information: Monthly income, professional situation, financial charges, assets
- Information on requested services: Type of service, amount, duration, financial objectives
Purpose: Analyze your requests, assess your financial situation, propose suitable services
Retention period: Maximum 12 months after submission or until completion of services
2.2. When submitting supporting documents
Documents collected:
- Official identity document (ID/passport)
- Proof of address
- Proof of income (pay slips, work certificate)
- Bank statement (bank statements)
- Other financial documents as needed
Purpose: Verify your identity, assess your creditworthiness, prevent fraud risks
Retention period: 24 months after completion of services
3. Data security
EasyBank implements strict technical and organizational measures to protect your personal data:
- Encryption of sensitive data during storage and transmission
- Strict access controls with enhanced authentication
- Continuous monitoring of computer systems
- Regular staff training on data protection
- Periodic security audits
- Business continuity and data backup plans
4. Sharing data with third parties
EasyBank does not sell or rent your personal information.
Your data may be shared only with:
- Financial partners: Partner banks and insurance companies
- Technical providers: Web hosting, payment services (KONNECT), certified cloud services
- Support services: Accounting, billing, communication (under strict conditions)
All our partners are contractually committed to respect data confidentiality and security.
5. Profiling and automated decisions
EasyBank may use automated tools to:
- Analyze your financial information
- Determine your eligibility for credit offers
- Personalize our service recommendations
- Optimize negotiation conditions
You have the right to:
- Request a manual review of your file
- Get explanations on the criteria used
- Contest automated decisions
To exercise these rights, contact us at contact@easybank.tn.
6. Data retention
Data is retained only for the time necessary for its purpose, in accordance with the principles of minimization and proportionality.
Automatic deletion: Upon expiration of retention periods, your data is automatically deleted from our systems, except for contrary legal obligations.
7. Consent and preference management
By using our services and submitting your information, you consent to their processing according to this policy. For commercial prospecting, specific consent is requested.
You can at any time:
- Withdraw your consent
- Modify your communication preferences
- Unsubscribe from our commercial communications
Unsubscribe options are available in all our messages or by contacting us directly.
8. Protection of minors
EasyBank does not intentionally collect personal data from minors under 16 years old. Any data collected by mistake will be deleted immediately upon our knowledge.
9. International data transfer
Your personal data is not transferred outside Tunisia, except for cloud services hosted in countries with an equivalent level of protection and with appropriate contractual guarantees.
10. Your rights regarding your personal data
In accordance with Tunisian legislation on personal data protection, you have the following rights:
Right of access
Get a copy of your personal data
Right of rectification
Correct any inaccurate information
Right to erasure
Request deletion of your data
Right to object
Refuse use for prospecting
To exercise your rights:
Contact our Data Protection Officer at dpo@easybank.tn by attaching a copy of your identity document.
Response time: Maximum 30 days
11. Complaints to INPDP
If you believe your rights have been violated, you can file a complaint with INPDP:
- Website: www.inpdp.tn
- Email: info@inpdp.tn
- Address: 94 Avenue de la Liberté, 1002 Tunis, Tunisia
13. Contact and legal information
General email: contact@easybank.tn
Data Protection Officer: dpo@easybank.tn
Phone: +216 42 550 600
Company: Easy Finance Corporate
Last updated: 08/07/2025